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Our Services

Our client-centered approach provides premium services to enhance our products and maximize our Clients’ returns.

IT Strategic Planning

Envisioning our clients’ desired IT future and translating this vision into defined goals and objectives
  • Assess existing systems, databases, IT infrastructures and support resources
  • Evaluate alternatives and recommend improvements
  • Plan, estimate and implement improvements

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Software Implementation Feasibility Studies

Clients’ requirements gathering focused on required function, its behaviour and software implementation process
  • Understand client’s requirements
  • Document existing processes
  • Map proposed solution to meet the requirements
  • Assess existing data quality for conversion
  • Assess new interface requirements
  • Assess current IT infrastructure and network
  • Identify possible options
  • Draft implementation plan and estimate costs
  • Report on feasibility

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Business Process Reegineering

Fundamentally rethinking organizations’ workflow and processes by factoring our software products and automating the BPR outputs
  • Understand client’s expected improvement
  • Train clients in BPRDocument existing processes and performance
  • Map our software solution to the transformed process and develop the vision going forward
  • Propose new organizational structures and job descriptions
  • Report and present BPR results
  • Capture new procedures in our Workflow solution

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Product Development

Developing leading cutting-edge software products aiming at achieving effectiveness and efficiency
  • Client’s Requirement Gathering
  • Functional & Technical Design & Specifications
  • Programming & Testing
  • Quality Assurance
  • User Acceptance Testing
  • Deployment

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Product Implementation

Need assistance to implement our software? Providing deployment expertise and customized assistance in implementing our software products
  • Training the Trainers
  • Production Environment Configuration
  • Production IT Infrastructure Validation
  • Data Migration
  • Software Transfer in Production
  • Go-Live Assistance
  • Post Implementation Assistance

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Capacity Building / Training

We Develop Brains through Knowledge transfer! Our software work better in synergy with them!
We Develop Brains through Knowledge transfer! Our software work better in synergy with them!

 

  • Train the trainer approach
  • Just-in-time training
  • Coaching on the job
  • Course evaluation/trainees
  • Trainees rating possible
  • Training material customizable
  • Formal Certification on our Products

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Product Maintenance

Ensure your business continuity and benefit from our software continual improvements!
  • Regular software upgrades
  • Release notes
  • Functional and technical improvements
  • Guarantee for supported third party platform

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Post Implementation Support

Need More? Aiming at Achieving Implementation Sustainability by Tailored Post Implementation Support
  • Pre-budgeted allocation of professional services (bank of hours)
  • Answer your questions
  • Configuration assistance
  • New report development
  • New specific functionality development
  • Platform migration assistance
  • System performance optimisation
  • Additional distance training

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Software and Hardware Procurement

Selecting and advising on the optimum technology solution to serve the most demanding clients and situations
  • Diagnose and identify IT infrastructure’s requirement
  • Select the most performing IT products and services within budget
  • Supervise and install computers or electrical protection equipment
  • IT centre construction, renovation specifications and monitoring
  • Configuration of new installation and business continuity centre to maximise operation time
  • System administrator training and coaching

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